Where's my order?
Track your order using the provided tracking number on your local shipping carriers website. If you have not received a valid tracking number please contact us for a tracking link or update on your order.
How much does shipping cost?
We currently provide free shipping for all order to all countries.
I ordered multiple items, but only received one?
We work with various designers and crafters to ensure all our rugs are constructed at the highest quality and for the best price. Thus, if you order multiple items at a time, they may be shipped separately. This is so that you get your items as quickly as possible, one rug is not held up by another.
Is TuftedStudios.Com legit?
Yes, Tufted Studios is a reputable online store specializing in high quality tufted rugs. We have served over 500 satisfied customers in the last year.
I still have a question, what can I do?
Contact us and one of our lovely customer service staff will get back to you ASAP!
Shipping & Returns
Do you ship to my country?
We offer free international shipping to 70 countries.
These countries include:
New Zealand, Australia, United States, Canada, United Arab Emirates, Austria, Belgium, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, Poland, Portugal, Sweden, Singapore, Afghanistan, Albania, Algeria, Angola, Argentina, Bangladesh, Benin, Brazil, Chile, China, Colombia, Croatia, Dominican Republic, Egypt, Greece, India, Indonesia, Isle of Man, Luxembourg, Mexico, Morocco, New Caledonia, Pakistan, Paraguay, Philippines, Romania, Russia, South Africa, Svalbard & Jan Mayen, Taiwan, Thailand, Turkey, U.S. Outlying Islands, Vietnam.
How long will it take to receive my order?
We estimate that delivery can take between 5-29 business days depending on your location.
Can I return my rug?
We have a 14-day return policy, which means you have 14 days after delivery of your item to request a return.
For more information, please refer to our refund policy.